Thursday, 10 April 2014

Welcome to The Red Room

Reloved Vintage teams up with Strattons Hotel in Swaffham

Our dressing table and chair, in The Red Room

We're delighted to have once again teamed up with the brilliant Strattons Hotel in Swaffham, Norfolk - this time supplying them with a dressing table and chair for the popular Red Room.

Hannah from Strattons explained the style of the perfect piece for the room and we set out to find it!

We hope you'll agree that it looks terrific in its new home - and we're delighted to be involved in some small way with our favourite hotel.

Stay here! Call Strattons on 01760 723845


We've previously supplied a chest of drawers for another room, Edie, which we can personally recommend as a wonderful room for a weekend away in beautiful Norfolk.

If you'd like us to relove your hotel or B&B furniture, just drop us a line to tell us what you're after and we'll do our best to exceed your expectations.

As Hannah from Strattons told us: "The dressing table is beautiful and looks perfect in place; the detail is fab, especially inside the drawers... We are lucky to have two of your lovely pieces now. You certainly know how to deliver the perfect item."


Our chest in Edie


Thursday, 20 March 2014

These paint shade names are getting ridiculous now...


Changing Rooms


Those of you who follow us on Twitter or receive our updates on Facebook will have picked up on the fact that our house is a little, let’s say, “busy”.
Laura paints at home and we store our unpainted stock at home. Recently, we realised that there were pieces of furniture in our store room (most people’s dining room) that we’d had for years and my argument was that if Laura had wanted to paint them, she’d have done it by now.
Her argument was that she hasn’t got the time to work through it all.
There’s a good argument to be made for both.
The upshot of it all was that we had a bit of a clear out over the course of a few weeks and reassessed the way we work, particularly regarding storage of stock.

 
Just add doors... My terrible attempt a barbecue is just visible


We have a fairly large outbuilding, which is full of old bikes, broken lawnmowers, unused skateboards – that sort of thing.
One of the largest storage areas outside has no door on it, so we hatched a plan.
An old schoolmate of mine is going to make us a door for the larger shed – this will then hold our unpainted stock. It’s a big space, but small enough to help us be more disciplined in our buying habits. From now on, if there’s no room in the shed, it’s not coming home with us.
An established, secure brick outbuilding will now house all our painted stock waiting to be sold or moved to a sales space.
This frees up our old store room, which will now become the design studio Laura has always wanted.

 
Fabrics and tools now live here

Planks, thanks


While the room will still be used for storage, it will only be the pretty stuff that stays.
  • A huge French 44-drawer unit now takes up a large part of the wall space – this will hold brushes, scalpels, glue, paint trays, screwdrivers, hammers and so on.
  • Paint will be displayed for ease of use on shelves made from six old scaffolding planks.
  • Fabrics (for when Laura finally gets the hang of upholstery) are contained in crates on a cute formica table, including one given to us by Layla when we went to visit her at French Grey Tales.
  • A huge antique pine farmhouse table will be home to a new project Laura is working on (more on that at a later date).
  • At the other end of the room will be a desk (we’re still looking for it) to house Laura’s computer, printer and associated gubbins.

The first two shelves - they haven't fallen down yet

And that’s not to mention the epic wallpaper stripping that needs to happen to remove the horrible textured paper and border left by a previous tenant…
It’s early days yet, but we hope that by next weekend, we’ll be another step closer and Laura can unleash her creative mayhem in more organised manner
We'll show you the finished room as soon as it's completed.

Monday, 10 March 2014

Customer Service Win/Fail


 
The damaged drawer

See the photo above? That’s what our customer Kate discovered when she unwrapped Lars, a table we sent to her via Interparcel.

As you can see, the entire front of the drawer has been split in two and, as the photo below shows, the screw holding the knob in place has been bent in half. It must have taken some considerable whack.

 
The result of a 'small drop'?

Lars was a sturdy little chap and had been wrapped in corrugated cardboard prior to being picked up by Interparcel’s courier (we believe it was UPS). It was packaged to my satisfaction, and I’ve done my share of wrapping furniture for delivery. But somewhere between RVHQ and Kate’s house in Northamptonshire, the parcel must have been dropped/smashed/sat on by an elephant.

Naturally, we were horrified and offered Kate a full refund or a replacement item. She asked us to source a replacement, so we scoured the web for an identical table – eventually found one, bought it, collected it and repainted the drawer.

By way of an apology, we chucked in a bag of posh popcorn and a box of chocolates and posted the new drawer to Kate. Predictably, it couldn’t be that straightforward and the new drawer didn’t quite fit the old table! So Laura painted the new table to match the drawer (still with us?) and we delivered it in person to Kate and her family, who had been so patient throughout the entire process.

We were worried about the whole thing – especially as it was one of our first sales through notonthehighstreet.com, but Kate put us at ease by telling us it was the best customer service she had ever received from any company. 

Chocolates and popcorn for Kate


Meanwhile, at our end of the transaction…

We lodged an official compensation claim with Interparcel. We knew at the time of sending that we had just opted for the standard £50 cover, so knew we wouldn’t be able to cover our full costs, but every little helps…

Interparcel asked us to provide photos of the table, complete with wrapping, in our customer’s home. We weren’t going to hassle our already inconvenienced customer to do this, so instead we described the packaging, sent the photos at the top of this post and sent them the photos of the same packaging materials we used.

After several emails back and forth, during which we were repeatedly referred to as ‘Dear Sir/Madam’, despite writing our names at the end of every email and addressing Interparcel's staff by name, Interparcel’s claims manager sent us the following email:

It has been noted that your item was not flatpacked and also packaged in corrugated cardboard, this does not comply with our terms of use in which we advise that all items must be packaged in a double walled box with plenty of internal packaging and that items must be able to withstand a small drop.
We also advise that furniture unless flatpacked is not suitable for the transit system and if sent will be sent at the customers own risk. This is due to the fact that items of this nature are not suitable for the automated transit system as the majority of the parcels journey is via machinery (conveyor belts) with minimum human interaction.
Your claim has been entertained as goodwill only and therefore no further compensation will be raised.

Quelle surprise.

1.     I don’t remember seeing any warnings about Interparcel’s policy of not delivering furniture, or the double-walled box policy, but ok, fine. Perhaps I should have searched the small print.
2.     This item had been subjected to more than a ‘small drop’. At no point has Interparcel attempted to explain how the damage could have been caused
3.     “Entertained as goodwill only”? You rude buggers!
4.     From the cold, robotic response, I can only assumed the claims department is also staffed largely by machinery

Now, I should point out that during an earlier email exchange, Interparcel had offered us £10 off our next booking with them (though I suspect this offer n longer stands) – but that’s not really the spirit is it? I had asked them to explain if such damage was regarded by them as routine and if we were to expect our packages to be handled carelessly. They did not reply to these questions.

We treat our customers the way we would like to be treated. Interparcel apparently treats its customers as though they are no more than an inconvenience.

They could have responded to say: “You’ve obviously not seen our furniture policy, perhaps that means we should make it clearer on our website. Normally, we would choose not to compensate you, but as your item has clearly been on the end of a fair old whack, as a gesture of goodwill, we will honour the £50 compensation claim and look forward to receiving your custom in the future”

It would have cost them £50 and ensured our future custom. As it is, they’re never getting a penny from us in future and you can all read about what a shower of heartless, unfriendly wazzocks they are.

Compare our customer service to Kate and Interparcel’s customer service to us over the very same incident. Which would you rather receive?

Thursday, 6 March 2014

Hugo helps hospice


A while ago, we did some work for a lovely lady named Gill, and her family, in Leicestershire. After we had delivered her painted furniture, Gill gave us a chest of drawers that used to belong to her mother-in-law, who had moved into a residential home and said she hoped Laura could find a new home for it.

On the way home, Laura and I chatted about Gill, her mother-in-law and the chest of drawers and decided we should sell the chest, once painted, and donate the proceeds to a charity of Gill’s choice. Gill agreed that it would be a great idea and chose LOROS, the Leicestershire and Rutland hospice.
 
We’ve raised money for LOROS before, so it seemed like a perfect suggestion.
This week, we finally found time to get the chest made over. 

 
Handsome Hugo

Laura painted the shell of the chest in Farrow & Ball’s beautiful Pavilion Grey and painted the drawers in a very cool minty green. New knobs were added and, once everything had had a couple of coats of clear matt varnish, Hugo was born.

We decided the best way to sell Hugo was to post a photo on Facebook, Instagram and Twitter and set our Likers and Followers the challenge of finding Hugo a new home by the end of the day.

As the shares and RTs from our generous online friends rolled in, we were sure Hugo would be snapped up at his asking price of £120.

We were right, but what we didn’t expect was that Hugo would be bought by someone who shares our postcode!

Our lovely neighbour Sally saw Hugo on our Facebook page and fell in love with him. As we already knew Sally, we said she could pay £100 and we’d make up the other £20, but Sally insisted on paying the full £120 herself and suggested we donate the extra £20 anyway, so LOROS would get even more money. So that’s what we did!

Every little helps

Now Sally, George and Amy have a new chest of drawers, LOROS has an extra £140 (plus £35 in Gift Aid) and we've got a bit more space in our store room! 

Sadly, Gill’s mother-in-law was taken ill in late 2013 and passed away. We hope she would have liked the transformation of her old chest of drawers and the fact it has now been passed on to another young family. One thing we’re sure of, is that Gill’s mother-in-law would be proud that her family’s generosity in donating that chest of drawers to us has helped such a deserving local charity to care for more terminally ill patients and their families.

Donating to LOROS is easy – so if you can spare a few pounds, click here.

Friday, 14 February 2014

Where to donate your unwanted furniture and homeware

After yesterday's post about Kirstie Allsopp's appeal for free stuff in order to make a TV show, we saw an appeal from Derbyshire-based charity Encore Reuse, who are in need of furniture for their  warehouse.

As you'll see on their website, Encore Reuse is a social enterprise (and registered charity) that provides training, volunteering and employment opportunities for the local community, giving people an essential chance to develop work and social skills.

There must be hundreds more of these small, charities or charitable organisations all over the country, who would really appreciate our support and donations.

If you know of one, leave a comment below and we'll update our list.


Derbyshire

Encore Reuse
Henmore Trading Estate
Mayfield Road
Ashbourne
Derbyshire
DE6 1AS
01335 300907
encore_reuse@btconnect.com
www.encorereuse.org.uk

Lincolnshire

Crowland Cancer Fund
Crowland
Lincolnshires

01733 211847
01733 211847
Warehouse at Crease Drove, Crowland, open Saturdays 9am-4.30pm
01733 211847
01733 211847

Northamptonshire
Corby Furniture Turnaround   
Units 1A and 1B 
South Folds Road, 
Oakley Hay Industrial Estate
Corby 
NN18 9EU

01536 402181

corbyfurnitureturnaround@hotmail.co.uk
www.facebook.com/pages/Corby-Furniture-Turnaround-Project/135446403150862

Lakelands Hospice Warehouse
8a St Marks Road,
St James Industrial Estate,
Corby
NN18 8AN 
01536 206725
www.lakelandshospice.org.uk

Yorkshire

Revive Leeds 
East Leeds Household Waste Sorting Site 
Limewood Road, 
Seacroft, 
LS14 1LU
0113 273 1791
https://www.facebook.com/pages/Revive-Leeds/223845740999135
01733 211847
01733 211847

Thursday, 13 February 2014

Fill Your House For Free? Hardly...


Why we're not convinced by Kirstie Allsopp and Kirstie's Fill Your Home For Free



It’s fair to say that I’m all for recycling. Most of my clothes come from charity shops, I’ve donated items to my local Freecycle group and I always (well, nearly always) separate out my plastics, glass, cardboard etc from my kitchen rubbish.

Then there’s my (albeit small) involvement in Reloved Vintage. The whole ethos of the business is to take good quality vintage items and ensure they get a new home for years to come, rather than becoming landfill, so I completely agree with and applaud the sentiment behind Channel 4 show Kirstie’s Fill Your House For Free (which has a second series in the pipeline).

What a great idea – bringing upcycling and recycling into the mainstream. We should all be encouraged to turn our backs on our throwaway society and invest in quality products that eliminate the need for harmful manufacturing processes, or shown ideas for repurposing stuff that would otherwise get dumped.
It’s great in principle, even if it will drive up prices in charity shops (good for the charities, not good for bargain hunters like me).

A lovely wool tie, 75p from a charity shop

Another charity shop gem...


But there’s something about KFYHFF which doesn’t quite ring true. First, I have to try to eliminate the Allsopp element from my appraisal. I’m not a fan. Laura loves watching Location, Location, Location, but I find the forced banter between Kirstie and Phil painful – not to mention the smug couples who we’re supposed to empathise for when they reveal they can only afford a £450,000  mortgage.

Then there are the Kirstie craft shows, in which she enlists the country’s leading crafters to give up hundreds of pounds worth of their time to create a bespoke gift – then tells us we can all do that too!

So, putting The Allsopp to one side, here’s my beef with Kirstie’s Fill Your House For Free: they never fill anyone’s house for free.
That’s a pretty major flaw for me. It’s like John Humphrys not bothering to ask any questions on Mastermind, or Gregg Wallace and John Torode telling the Masterchef contestants they can just get a takeaway in if they like.

In the last series, people from all over the country (including a very middle class lady whose very expensive home needed some new furniture after her ‘snug’ was flooded – poor her), were invited to look around Kirstie’ shop full of free stuff, in Glasgow and invited to help themselves. So in this case, to get something for free, they have to travel hundreds of miles to a shop that doesn’t exist in real life. Brilliant.

Then there were the objects sourced by Kirstie and her elves from Freecycle groups – meaning a couple from Coventry (or somewhere equally bleak, I forget where) were matched up with a ‘free’ fireplace from Dundee (or somewhere equally distant – you don’t expect me to research this do you?). 

Firstly, the KFYHFF production team were scouring Freecycle, to nab the best bits, in order to make a TV show, in order to make money. That’s surely against the spirit of freecycling.
Secondly, they were taking things from all over the country and giving them to people from miles away – that doesn’t work outside the confines of a TV show.
Thirdly, I’ve never seen such good quality, and obviously worth a few quid, items offered on my local Freecycle groups…

And then there were the items, sourced from antiques shops and reclamation yards which they PAID for. Yes, in a programme called ‘Fill Your House For Free’ they paid for items to fill their house.

And I haven’t even mentioned Kirstie’s repeated suggestion of “go to a house clearance”. How, Kirstie? Should I quit my job to set up a house clearance firm, then turn up at a dead man’s house, help myself to an old sideboard and bugger off? Be more helpful with your suggestions!

 
"Give us stuff so we can make money!"

So why am I blogging about it now, months after it was broadcast? Well, I’ve just seen an appeal on Twitter, from Kirstie and Phil’s production company, Raise The Roof, appealing for donations of furniture and furnishings, specifically copper piping, for the upcoming series.
Now, call me a jaded old cycnic, but if an item like copper piping is in such short supply that a TV production company with experience of sourcing items for free can’t get hold of any, then it’s probably pretty unlikely that Joe and Jo Bloggs from Walsall are going to find a load on their local Freecycle group.

In fact, appealing for people to give you free furniture for your TV show, so you can show the British public how easy it is to get free furniture, is slightly disingenuous, if you ask me.
Kirstie’s Fill Your House For Free? More like Kirstie’s Fill Your House By Appearing On A TV Show That Has Run A National PR Campaign, Fronted By A Famous Face, Appealing For Donations Of Furniture, Or, Like In The Last Series, By Appearing On A TV Show That Sources Items From Freecycle Groups Hundreds Of Miles From Your House, Or Pays For Items, Thus Not Making Them Free Anymore...
Not so catchy though, that one…

As always, tell me below if you agree, or if you think I’m being a pillock